When you purchase your product, you can see if it's available or under production and the duration of this process. If your item is available, we will take 1-3 days to ship it.

We use express shipping for all our orders, so you can expect delivery within 1-2 days post shipment.

Absolutely. We ensure every shipment is covered for the full value of your purchase. Therefore, upon receiving, you will need to sign for it and be present during the delivery.

Every order includes free shipping, regardless of the jewelry piece you purchase.

Elisa Fine Jewelry covers the cost of the initial shipping label when your order is first dispatched.

Any additional shipping costs, including those associated with returns, approved exchanges, resizing, adjustments, or repairs resulting from regular use, are the responsibility of the client. This includes both shipping the piece to ELISA and shipping it back to the client.

The only exception applies to manufacturing defects covered under our warranty, in which case Elisa Fine Jewelry will cover the necessary shipping costs associated with resolving the issue, in accordance with our warranty policy and applicable law.

All returns, exchanges, and repairs must be reviewed and authorized by our team beforehand and remain subject to our applicable policies.

While we don't offer refunds at Elisa Fine Jewelry, we understand the importance of your satisfaction. This is why we provide an exchange option.

You have 7 days from the date of purchase to make an exchange, as long as the piece is in its original state. Our custom and specially ordered pieces are unique, so they aren't eligible for exchanges or returns.