All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

We accept payments from PayPal and major credit card companies like Visa, Mastercard, and American Express.

Puedes pagar por medio de la pagina de internet, paypal, transferencia, deposito, en efectivo (dólares o pesos mexicanos) y tarjeta de crédito físico.

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

When you purchase your product, you can see if it's available or under production and the duration of this process. If your item is available, we will take 1-3 days to ship it.

We use express shipping for all our orders, so you can expect delivery within 1-2 days post shipment.

Absolutely. We ensure every shipment is covered for the full value of your purchase. Therefore, upon receiving, you will need to sign for it and be present during the delivery.

Every order includes free shipping, regardless of the jewelry piece you purchase.

Due to the personalized nature of these pieces, all custom-made jewelry and special orders are considered final sale.

We do not offer returns, exchanges, or refunds for changes of mind, personal preferences, or incorrect measurements provided and approved by the client, except where required by applicable law.

We strongly encourage clients to carefully review all specifications before approving their order.

While we don't offer refunds at Elisa Fine Jewelry, we understand the importance of your satisfaction. This is why we provide an exchange option.

You have 7 days from the date of purchase to make an exchange, as long as the piece is in its original state. Our custom and specially ordered pieces are unique, so they aren't eligible for exchanges or returns.

We stand behind the quality of our pieces and offer a 60-day warranty. This warranty covers manufacturing defects, such as loose diamonds or prongs, missing pavé stones, broken clasps, and broken chains. However, it does not cover normal wear and tear, including scratches, dents, stretched or twisted chains, or cracked stones. Furthermore, resizing issues and lost or stolen pieces are not covered.

Should you wish to send an item back for repair or resizing, kindly reach out to us via the provided email or contact number. We're here to assist with any repair, maintenance, or modification requirements.

Entrusting our pieces to third-party jewelers for any form of alteration or repair will unfortunately nullify the provided warranty.

We will cover the shipping costs.

Custom jewelry and special-sized pieces are manufactured according to the measurements and specifications confirmed before production.

If your piece has been manufactured according to the approved measurements, any resizing or adjustments will be subject to technical feasibility and may involve additional costs.

If the finished piece does not match the approved specifications, our team will review the situation and determine the appropriate solution.

We strongly recommend confirming all measurements before placing a custom order.

For a fresh and bright look, simply use mild soap with warm water. After a quick soak, use a soft brush for a gentle clean, rinse, and pat dry with a cloth.

AVOID WEARING YOUR JEWELRY WHILE:

To ensure your jewelry stays in top condition, it's best to remove it during activities like bathing, exercising, swimming, or any high-impact tasks. This little precaution will help your piece shine and last longer.

Should you wish to send an item back for repair or resizing, kindly reach out to us via the provided email or contact number. We're here to assist with any repair, maintenance, or modification requirements.

Entrusting our pieces to third-party jewelers for any form of alteration or repair will unfortunately nullify the provided warranty.

We will cover the shipping costs.